Careers
Account Director - Platinum Services
Opportunity: AM577 - Permanent
ShareThisAccount Director - Platinum Services ThinData is seeking a very personable experienced Account Director to work with top-tier clients specifically within the Platinum Services group under the direction of a Vice President of Account Management. As a ThinData Account Director, you will lead complex eMarketing projects with organized efficiency. You will develop and deepen your client relationships by maintaining open lines of communication. Working closely with the Account Managers, you will identify and close new business opportunities. You will foster trust and loyalty because you are pro-active, open and accountable to your clients. You will be responsible for client satisfaction specifically within an assigned portfolio of clients. Also, will routinely identify and migrate to the Standard Services Group any clients who are not maintaining the committed revenues to keep them within this Platinum Service group.
Responsibilities
- Build relationship (deeper and wider strategy) for assigned portfolio of clients
- Drive the Client's Email strategy for assigned portfolio of clients
- Drive the Client's Email strategy and lead to flawless execution
- Proactively grow and develop the top 16 client’s business in new areas, and recognize and pursue program-building opportunities
- Develop, present and review annual plans, campaign or curriculum recommendations as required
- Capabilities Demonstration
- Product Knowledge (Email, Collocation, Hosting, Web)
- Best practices, Research, Keeping up on Industry standards and trends
- Metrics Analysis
- Case studies
- Create business plans and actionable targets
- Achieve high client satisfaction levels by building/maintaining a strong client rapport as well as continually providing added value
- Develop and monitor revenue budgets
- Client Communications: Client Status Meetings, Internal Status Reports
- Forecasting review for assigned portfolio of clients
- Contact Management and Meeting Follow-Up
- Develop and monitor revenue budgets
- Invoicing Review
- Contract, proposal and quoting support/review for assigned portfolio of clients
- Time and Resource Tracking per Contractual Commitment
- Project Marketing Briefs support/review for assigned portfolio of clients
- Custom Solutions
- Creative Services
- Deployment Management
- Strategic Services
- Collocation Services
- Anticipate and resolve client problems/issues
- Escalation / Incident Report management
- Point of escalation if Director of Account Management is not available **
- New Business Support **
Skills Required
- Minimum 7+ years in email marketing experience
- Minimum 7+ years working in technology environment
- Proven ability to grow existing book of business
- Demonstrated experience in building relationships with senior client contact, and the ability to navigate up the corporate communication paths
- Track record of managing contractual and renewal activities with senior level contacts
- Demonstrated ability to close business with annual revenues in excess of $250K
- Experienced in presenting company capabilities presentations
- Understanding of email marketing principles, best practices, and technology
- Ability to create marketing briefs, creative briefs, technical requirement documents and the experience to communicate those documents affectively to internal colleagues and clients
- Experience working with developers, project managers and support departments
- Proficient communication skills, both written and spoken
- Experience in traveling out of city and out of country
- Demonstrated ability to create and present quarterly and annual reviews to both clients and internal executives
- Experience in forecasting business
- Experience in creating business plans
- Experience in approving invoice and quotes
- Communications or marketing degree
- Extremely detailed and organized.
- Strong project leadership and presentation skills
Location Information
Office: ThinData Inc.City: Toronto
Province: Ontario